1. The store is owned by Sofya Masiukevich, operating under the business name: WOKA jewellery, registered in the Central Registration and Information on Business Activity maintained by the Minister responsible for economy, with NIP: 1133160111, REGON number: 541009108
2. You can contact us via email at wokajewellery@gmail.com, by traditional mail at ul. Terespolska 4-452, 03-813, Warsaw, or by phone at +48 505 545 212
3. To enhance your shopping experience in our store, we encourage you to create an account; however, it is not mandatory. Regardless, you can delete your account at any time by contacting the Administrator at wokajewellery@gmail.com
4. All information about the products available in the store, as well as the available payment and delivery methods, will be displayed on your device's screen during the ordering process.
5. After placing an order, payment is required (an unpaid order may be canceled).
6. The purchased physical goods should reach you in intact condition. If the package is damaged, you should write a damage report and contact us immediately.
7. You may return a purchased physical product without giving a reason within 14 days from the date of its delivery. We will refund the amount for the product no later than 14 days from the date we receive the returned item. The refund applies to the value of the product only. Shipping costs are non-refundable. You can find detailed return information here https://woka-store.pl/zwroty-i-reklamacje
8. If the delivered goods are in any way not in accordance with the contract (e.g., damaged or unfit for use), you can file a complaint regarding them. We will respond to the complaint within 14 days from the day we receive it.
9. In case of issues with your account, you have the right to file a complaint regarding it (please submit it via email). We will respond to the complaint within 14 days from the day we receive it.
10. In order to allow you to use the store and process your orders, we process your personal data. You can find detailed information on this topic in our Privacy Policy: https://woka-store.pl/polityka-prywatnosci/.
11. You can find the gift card terms and conditions here https://woka-store.pl/regulamin-karty-podarunkowej/

If you have any questions or concerns about the terms and conditions or shopping in our store, feel free to contact us!

We wish you happy shopping!